Customer testimonials for Burtonwood Generator & Switchgear Services

Customer Testimonials

Customer feedback for work by Burtonwood Generator & Switchgear Services...

Our strong track record of successful project delivery has helped us to forge close professional relationships with clients across diverse industry sectors.

The following is just some of the feedback we have received from customers and users of Burtonwood Generator & Switchgear Services products and services: -

– May 2016

Could you pass on a thank you to Warren Stacey who this week has provided a great service to us at Cleveland Police responding to 2 call outs at different sites and resolving both issue's before the end of the week.

It was very much appreciated.


Mary Clennett, Acting Lead Business Partner
Sopra Steria Cleveland Police

– March 2016

"Keith, Can i take this opportunity to say a massive thankyou to the people below. The issues we have had have been challenging at times and very difficult in replacing the genrator at the above site. Graham and Warren have been fantastic and dealt with every issue and problem with a cool professionalism. I cant thank the guys enough. If it hadnt been for your team this project would have never got off the ground. Thanks guys once again. Regards Ian."

Graham McGowan
Warren Stacey
Stuart Black
Colin White

Ian Graham, Regional Engineering Manager North Central
Romec Building Services

– February 2016

"Good Afternoon Keith, Just a short email to thank you for another quality service visit from your engineers. Having had both a major and minor service the professionalism shown by your engineers is night and day in comparison to our previous supplier. The detail of the service is second to none. For the first time i have full confidence in our service provider. Please pass our thanks on to Stuart and John for being professional ambassadors for your company. Best Regards"

Gerry Nicholls, Operations Supervisor, Technical Facilities Managment
Mitie, The Scottish Parliament

– February 2016

"Hi Jonathan, Please can you pass my thanks to Quentin and Wayne for excellent customer service, especially to Quentinwho i feel went far beyond what was expected of him by remaining on site until long gone 19:00 to investigate and solve the issue at Jaywick WRC whilst having a long journey home ahead of him. Kind Regards."

Jason Lamacraft, Energy Efficiency Engineer
Anglian Water Services Limited

– June 2015

"Hi Martin, Thankyou for the RAMS. I would just like to say Emma was brilliant yesterday, she worked really hard and was a pleasure to work with. Kind Regards."

Julie Packer, Site Supervisor
RM Poole Integral

– June 2015


On behalf of SFRS Property Services, Operations Control and Response and Resilience, I’d just like to extend my thanks to all involved (Stuart Black) in the installation of the new generator over the past few days. Given the requirement to minimise disruption to both the station and Control, your efforts are hugely appreciated, and we’re delighted that the works were completed within the stated timescales and with no discernible effect on the operational effectiveness of the service.

Please pass the message on to your teams and anyone else I may have missed...."

Gordon Macleod, Regional Property Manager (East)
Scottish Fire and Rescue Service

– February 2015

"Hi Jonathan,

Please pass on my thanks to Jim. We now have a generator that works !!! ..."

Steve Wolfenden, Building Services Engineer
Lancashire Constabulary

– December 2014

"Hi Jonathan,

Thanks for carrying out the generator service for us. It has gone very well !!! ....

Have a great Christmas and see you in the New Year..."

Steve Wolfenden, Building Services Engineer
Lancashire Constabulary

– June 2014

"As you may or may not be aware the ROMEC FSM's (Facilities Service Managers) have to carry out a random sub-contractor audit once a month for Royal Mail.

I had your engineer Jonathan Durkin with me at Worcester today so I carried out the audit on him.

Everything was in place and it was good to see lots of evidence of competency, waste transfer notices being used, and a job specific SSOW (Site Schedule of Works). Jonathan seemed very knowledgeable of the processes....

To be honest this was one of the better audits I have done and I was very impressed by the high standards shown by Jonathan..."

David Robinson, Field Service Manager
ROMEC FM Building Services

– May 2014

"Hi Mary,

Warren (Stacey) and Dominic (O'Reilly) were on site yesterday and did a great job..."

Paul Stowers MBIFM, Operations Manager - Facilities Management
Kier Services

– April 2014

"Would you thank Graham (MCGowan) for me please for his attention sorting my problem on Friday with the overheating genny (generator) at Broadgreen Hospital. It was much appreciated and at such short notice.

Also I would like to say Alex (Molloy) and Jonathan (Durkin) are two really nice lads who were keen and happy to sort the problem and to get to understand the genny controls etc.

Give them a pat on the back for me :-) ..."

Andrew Peacock, Director
Cocker Services

– March 2014

"I can’t thank your lads enough, I had a major power outage at Strata House yesterday. I was unable to get anyone to respond so I called your out of hours number.
Even though we do not have a contract with you, nothing was too much trouble and Jonathan (Durkin) arrived on site very quickly, he wasn’t even on call, he quickly assessed the situation knowing the problem was outside his knowledge set he called Wayne (Dubois) who was also not on call but came to site very quickly.
His expertise was excellent informing all in laymen terms what the issue was, what caused it and what needs to be done to prevent it happening again...
... The historic fitting of generator up was not ideal, not once did your staff criticise this.
I have to say the professionalism and knowledge displayed by Wayne and Jonathan was outstanding and is a credit to your company!
Please pass on my personal thanks as well as the company's because I would have been at a loss if they had not responded so well..."

Jane Blackburn, Facilities Manager

– December 2013

"I have needed the assistance of Burtonwood on 3 occasions over the past few months. On each occasion I have dealt with Warren Stacey from your company.
Every time Warren has displayed a positive ‘Can Do’ attitude.
Nothing is a problem and he has delivered each time we needed his assistance. He is a credit to your company and thanks again for your assistance ..."

Ian Hickson, FSM Manager (North East)
ROMEC Limited

– October 2013

"I would like to express my thanks to Matt (Matthew King) for all his help on Friday. He was knowledgeable, professional and helpful on what had been a very long day for him and in very unpleasant weather conditions. He was an excellent representative of your company and the professionalism you would hope from a contractor..."

Chris Price, Supervisor
Debut Services (South West) Limited

– June 2013

"Good afternoon.
Last week I had the pleasure to accompany one of your service engineers, Mr. Warren Stacey, based at Sunderland, who carried out the major service of 9 of our emergency generators belonging to Cleveland Police. Throughout the Cleveland area his dedication and professionalism was nice to witness. Please could you pass my thanks to all concerned during this service period..."

John B Rutledge, Maintenance Engineer
Steria UK - Defence & Emergency Services - working with Cleveland Police

– May 2013

"I would just like to express my thanks to Wayne Dubois for the excellent job he did yesterday.
His knowledge and the professional and confident manner with which he undertook the works took a lot of pressure off us and put us at ease whilst we were in the venerable position of having no generator back up. There were a few difficulties with the job, but Wayne worked through them and ended up delivering exactly what was required. If he hadn't been there it may have been a different story and we may have got home much later than we did.
Wayne is a credit to your company and a pleasure to work with. If this is the standard of service we are going to receive from Burtonwood over the next three years, I think we have dropped on our feet..."

Rob Heeley, Estates Officer / Operational Engineer
Sheffield Teaching Hospitals NHS Foundation Trust

– Aug 2012

"Thank you for all your efforts last night. I wanted to thank Warren Stacey, please copy him in on this..."

Mark Dale, Electrical Services Manager
Coast & Country

– July 2012

"I would just like to say how knowledgeable Luke Underwood was and he was very quick to find the fault and repair it.
We would happily have him on site anytime.
Please thank him on our behalf..."

Sean Hunt, Maintenance Manager
HMP Maidstone

– February 2012

"I would like to take this opportunity to personally thank, you and your team at Burtonwood, for all the hardwork on the Gibraltar Generator Synchronization Project. I know it was a gruelling project with many challenges, complexities, many long hours, weekends and nights. Every member of the team performed admirably. The team was/is a dedicated group of skilled professionals. I cannot say enough good things about your team.
Please convey my gratitude to every member of the team and thank them for all their hard work..."

Martin Heimann, Facilities (Gibraltar)
Continent 8

– January 2012

"I am not easily impressed but I have to admit that Jim's (Jim Hilton) knowledge of all things EDCU and HV Circuit Breakers left me in awe. Thank you both very much indeed for your assistance in getting the power back on.
I have now completed the report on our visit and would ask if it would be possible for Jim to verify the contents before I publish it. Any corrections, additions etc, etc would be most gratefully received. I have stripped the photos out of the report as the document was too large for e-mail with them in.
You will note that I have recommended that Burtonwood be contracted to solve the various issues at site and as such I hope to work with Jim again in the very near future..."

Allan Muir, Senior Property Manager
DIO Land Management Services,
Defence Infrastructure Organisation

– September 2012

"Mary (Hoarty),
Thank you for the speed of your response and for providing exactly what I had requested, that's a pretty rare occurrence these days, many thanks once again. ..."

Tony Landin
Green Side Engineering Ltd, Chesham

– October 2012

"Dear Keith,
The efforts of both Steve (Lacey) and Jim (Hilton), as part of the Integral team is really appreciated, and certainly noted with the client.
Can I ask that you pass my thanks onto Steve and Jim for the hours worked and getting a solution to the problem?
As always the feedback from our team, is that it is always a pleasure when dealing with your staff..."

Steve Watts, Operations Manager
Integral UK Ltd

– March 2012

"Good Afternoon Keith,
I have just received your approved contractor submission and I must say it is the most professional submission I have seen in all my years in purchasing.
This was completed and compiled by Mary Hoarty.
Can you personally thank Mary on my behalf.
I wish all would take a leaf out of Mary's book and make my life much easier..."

Cheryl Killick, Senior Buyer
Coast & Country

– September 2011

"Just a quick note to compliment the two engineers who attended to carry out the service visit at the Bamber Bridge site yesterday.
Both Wayne (Dubois) and Jim (Hilton) were excellent and a great credit to your company..."

Les Findlow, Regional Operations Manager
Spie Matthew Hall

– December 2011

"Thanks for your assistance with yesterdays incident at McCormick, Haddenham. The response from Burtonwood in getting someone to site as quickly as you did was noted by our client.
Steve Lacey was brilliant and a great help in coming up with ideas, as well as getting stuck in when required.
Please pass on my thanks to Steve for his assistance.
Thanks again from MITIE and McCormick for your fantastic support, it really is appreciated..."

Keith Harding, Senior Account Manager,
MITIE Technical Facilities Management Ltd

– March 2011

"Many thanks for all your efforts at Edinburgh over the last few days it is much appreciated the problem there could have left Vodafone in a vulnerable situation with the site over the Xmas break, your actions in awkward weather conditions have all helped to bring the site electrical infrastructure back to its full resilience.
Well done and thanks again..."

Paul Waterworth,
MITIE Technical Facilities Management Ltd

– November 2010

"Just a quick thanks from me for the excellent job done by Lee and Paul (Harris) at the site to replace the generator control panel.
The job was done at short notice and within the short timescale..."

Jez Childs,
MITIE Technical Facilities Management Ltd

– October 2012

"With regards to the engineers on site, I must say that they were very helpful and were a credit to your company, following this initial visit I am looking forward to working with your company, your operatives will gladly be welcomed back on site in the future..."

Ian Agar,
EMCOR Facilities Services

– November 2010

"I just want to give my sincere thanks to all who contributed to the 100% success at the power down for the Comms room upgrade and generator modifications at the site.
There were many individuals to name so praise is for everyone who contributed with this project which we had a 12 hour window but brought in ahead of time by more than 3 hours..."

Steve Kelly,

– August 2010

"Can I take this opportunity to thank all your staff for the works undertaken to date especially the way your company responds to GMP emergencies. I find it rare these days to be able to rely on contractors and your company to date must rate as one of the best..."

Bill Cook,
Greater Manchester Police

– July 2010

"Many thanks once again for your quick response on arranging for a temporary battery charger..."

Mark Gyves,
Manchester United Ltd

– June 2010

"I find most emails that I have to write are complaints however it makes a refreshing change to write a quick note to say what a pleasure it has been on the occasions that I have had to deal with your company - especially with your service engineers.
It makes such a change to deal with knowledgeable people who enjoy their work and are genuinely helpful. I had the pleasure of meeting Steve Lloyd this afternoon, who kept me regularly updated with his ETA and upon arrival quickly got down to the job in hand and kept me informed of his findings.
Please can you pass on my sincere thanks to Steve and I look forward to dealings with Burtonwood Group in the near future..."

Kevin Hall,

– July 2010

"I just want to say thanks to Steve (Lloyd) and Wayne (Dubois) for their hard work over the weekend, it was much appreciated..."

Mike Jay,

– January 2010

"I would like to take this opportunity to personally thank Mr Hilton for his contribution to the successful running of OP Blackout on 24 Apr 2009. His professionalism and technical knowledge of the Standby Systems and in particular the Electrical Distribution Control Unit systems here at RAF Brize Norton are second to none.
His input was greatly appreciated by Emcor, DCRE and the Station and should deserve a large pat on the back for a job well done. Please pass on my regards and words of thanks.
We do not often get a chance to thank people when it goes according to plan. Jim was a real asset and helped to keep me on the right track with some of the switchgear programme..."

A Simpson, WO1RE OC,

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