Customer feedback form

Customer Feedback Form

Please help us to help you!

In line with our ISO 9001 Quality Procedures, we are constantly looking for ways in which to improve our level of service to our customers.

As part of our commitment to providing the service you require, we are very interested in obtaining your views of the current service that we provide and any ideas that you have for improvement. We want to deliver a service that is tailored to meet your needs, so we would be most grateful if you take a few moments to complete this customer feedback form and return it to us.

We read every comment, whether good or bad, highlighted on returned questionnaires and will take the comments extremely seriously. The results will be reported to our management team as part of our quality procedures so that necessary steps can be taken if items are identified that need amendment, improvement or removal.

Kindly complete the on-line form below. This will help us assess your responses accurately. If you have any comments that will help us improve our service, or if you want to tell us what we could have done differently then use the spaces in the appropriate sections. In addition, if you were pleased with the service offered by any member of staff, if you would like to highlight that in the space provided, we can add your comments to our Testimonial Page in recognition of their efforts.

Customer feedback form

Please complete the form below and use the 'submit' button to send your response to us.


Name:

Email:



Do you give your consent to Burtonwood Generator & Switchgear Services Limited using your submitted information for further contact should the need arise from the content of the form?

Burtonwood Generator & Switchgear Services Limited will not use the information collected on this website for any purpose other than individual customer care, the mailing of product information, consumer offers or market research. For this purpose the information may be stored, processed and passed on to other companies of the Burtonwood Group and associated companies. Burtonwood Generator & Switchgear Services Limited declares that all information will be treated in accordance with the legal provisions concerning data protection.

I agree that Burtonwood Generator & Switchgear Services Limited may store and process my details in the way described.

Yes No


Did We ?? smile1 smile2 smile3 smile4 smile5

1.

  Treat you in a helpful & friendly manner?

2.

  Provide sound advice, which demonstrates professionalism and knowledge of your requirements?

3.

  Provide products and services that meet your range of power system needs?

4.

  Provide products and services of the quality that meets your needs?

5.

  Supply equipment or services to you, and it meet its stated performance?

6.

  Give efficient, prompt service and keep you up to date on progress of your order?

7.

  Act responsively and obligingly to your needs?

8.

  Make ourselves available when you need us - accessible and supportive?

9.

  Take ownership of any problems that may have arisen?
Overall ??

10.

  How do you rate our service?
 
Our Performance ?? smile1 smile2 smile3 smile4 smile5

11.

  Compared to 12 months ago, how do you rate our company's performance?

12.

  Compared to other equipment companies, how do you rate our service?
 
Would you ?? smile1 smile2 smile3 smile4 smile5

13.

  Be likely to use our services again?

14.

  Recommend our company to your colleagues?
Your comments ??

15.

  If you are not at all satisfied with our service, it would help us if you could tell us why and what we could have done differently.

16.

  Please give us your suggestions on how we can improve our products and services, or tell us those you would like us to introduce.

17.

  Within our company, we like to recognise those people who provide excellent customer service. If you have received excellent service, please name the person or the team involved.

18.

  Which other equipment suppliers you deal with provide the level of service that you require?

19.

  What makes them better?

20.

  Any other comments or feedback
 

Thank you for your time in completing this questionnaire.

This will help us to improve further the services we offer, and ensure that we meet your future requirements.

Keith Littler
Managing Director

19 May, 2015

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